Customer Information Practices Statement
Optum360° is an information and research company that provides products and services to help our customers improve health care treatment, delivery and financing. In our operations, we often possess personal information that identifies individuals and other proprietary information about our customers´ operations. Preservation of, and respect for, our customers´ trust is critical to our continued success. Therefore, we will always treat such information:
• Confidentially, according to applicable laws.
• Appropriately, according to the promises we make to our customers.
• Respectfully, according to our concern for the sensitive nature of such information.
Our website is not designed to attract children; we do not collect or maintain information from our website from individuals that we actually know are under the age of 13 years.
We maintain appropriate physical, electronic and administrative security standards and procedures to safeguard our data and systems. Our employees are educated on the importance of our privacy and security policies and must comply with them. Employees are permitted to access and use only that personal and proprietary information they need to perform their job duties.
We will not disclose personal or proprietary information, which we obtain in the course of providing products and services to our customers, to any third party except: (1) as required by law, or (2) consistent with applicable law and our obligations to the customer, data controller and/or individual from whom we received the information, as follows:
II. Requires them to conform to our privacy and security obligations and;
III. Allows for an audit of their compliance.
· We will not share one customer´s information with another customer, except at the customer´s direction or as part of de-identified aggregated norms. At the direction of a customer, such as an employee benefit plan sponsor, we will disclose the customer´s information to its other service providers, from its service providers back to the customer, or to other entities participating with the customer in an organized health care arrangement. The other entities may also be our customers.
We collect a limited amount of personal information in certain areas of the Optum Property and Casualty Clearinghouse website for various reasons. The following is a description of the information collected:
Registration Information. Registration is necessary to use the Optum Property and Casualty Clearinghouse. When you register, we ask you for identifying and contact information, and other information necessary to configure the Optum Property and Casualty Clearinghouse for your needs. We also use this information to respond to emails and provide customer support, for clearinghouse operations, to enforce our Website Terms and Conditions, and to facilitate other similar matters. Aggregated information is also used to help us run and maintain the Optum Property and Casualty Clearinghouse, study traffic patterns and generally learn about the usage of the Optum Property and Casualty Clearinghouse.
IP Addresses. An IP address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the Internet, web servers can identify your computer by its IP address. In addition, web servers may be able to identify the type of browser and/or type of computer you are using. The Optum Property and Casualty Clearinghouse collects IP addresses and related information for the purposes of system administration; to assess the traffic to the Optum Property and Casualty Clearinghouse; to maintain and improve the Optum Property and Casualty Clearinghouse; and to protect our service, the Optum Property and Casualty Clearinghouse, customers or others.
Links to Other Sites
How You May Change or Correct Your Registration Information
If you want to change, correct or update your registration information, you can do so yourself through your Optum Property and Casualty Clearinghouse account. If you want to delete or terminate your account, please contact the Optum Property and Casualty Clearinghouse via email at OPCChelpdesk@optum.com, or call the Customer Support line at 877-234-0449. The requested changes to your account will be made.
Security Procedures We Use
We are very concerned about the security of personally identifiable information and take great care in transmitting information securely. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and to meet or exceed applicable industry standards, we cannot guarantee the security of any information you transmit to us. Once we receive information, we take appropriate steps that we believe are reasonable to protect the security of data on our system, both internally and from outsiders, and to maintain the integrity of the data we collect. We use a combination of technological and policy methods to protect this data. Clearinghouse users are responsible for maintaining the secrecy of their passwords and any account information.
Changes In These Terms
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